Drive Growth and Customer Satisfaction with Live Chat

Empower your business with instant, meaningful interactions. Our dedicated live chat agents ensure every visitor is met with prompt responses and expert solutions, nurturing trust and elevating your brand experience

Support Fundamentals

Impact of Real-Time Customer Connections

Building a phenomenal support team is about understanding what metrics matter most to your business then aligning your team, tools and workflows to meet those metrics and exceed customer expectations.

Boost Sales and Conversions

Engage customers at the peak of their interest, guide them through purchasing decisions, and proactively tackle objections.

Enhance Customer Experience

With immediate responses, offer a seamless and satisfying customer journey that builds loyalty and trust.

Gather Insights

Direct interactions allow you to capture invaluable feedback and understand market needs, helping in product or service refinement.

Reduce Operational Costs

Live chat often resolves issues faster than traditional channels, leading to increased efficiency and reduced costs.

Optimized Support, Round the Clock

Our expertly trained agents are always on standby, ensuring swift responses and 24/7 assistance tailored to your needs.

Seamless Onboarding, Exceptional Engagement

Reach Out

Start by contacting us with your requirements and specifications.

Tailored Agent Allocation

Based on your needs, we handpick a dedicated agent that aligns with your business ethos.

Agent Onboarding

Once matched, you’ll onboard and train the agent about your brand, ensuring they’re well-versed with your unique offerings.

Engage & Elevate

With a well-prepared agent on board, watch as your customer interactions become more meaningful and satisfaction rates climb.

Frequently Asked Questions

If you can't find the answer you're looking for, click below. Our dedicated team is here to assist you!

We offer flexible packages to suit your requirements. While long-term contracts ensure stability, we also provide monthly plans for adaptability. Should you wish to make changes or terminate, we request a 30-day notice in compliance with employment laws

Absolutely! Depending on your needs, you can opt for an individual agent or scale up to a full team for comprehensive coverage.

We strive for flexibility. If you wish to make changes, simply contact our support team, and we’ll facilitate the required adjustments.

Upon partnering, we conduct an onboarding process where your team can train our agents about the specific nuances and requirements of your business.

Quality at Scale

Quality teams across all channels

Our geographically diverse team members will sync with customers across platforms to ensure quick and smooth support.

Omnichannel Support

Our team members will meet your customers where they are - whether by email, live chat, or social.

Curated For Quality

Support that feels like you. Associates seamlessly integrate into your workflows.

Any Team Size

From bootstrap through IPO, we build teams of all sizes starting with just one agent.

‍Choose the plan that’s right for you!

Transparent Pricing to Suit Every Business Need

Junior

$ 120 Week
  • Basic Experience
  • Personalized Reponses
  • Issue Handling
  • Full-Time
  • 40 hours a week
  • X

Intermediate

$ 180 Week
  • Moderate Experience
  • Personalized Responses
  • Issue Handling
  • Full-Time
  • 40 hours/week
  • Insightful reporting

Senior

$ 240 Week
  • Extensive Experience
  • Personalized Responses
  • Advance Issue Handling
  • Full-Time
  • 40 hours/week
  • Advanced Insightful reporting

Client Says

Febian K CEO

Their timezone sync strategy made working with their global engineers an absolute breeze. Despite the distance, the collaboration between our team and the engineers was seamless, thanks to Moldech's efficient communication and project management.

Sarah M CEO

I always found team building, especially remotely, to be a daunting task. But Moldech transformed that experience for me. Their unmatched expertise in crafting remote teams made me feel as if my team was right next door, even though we're miles apart.

Olivia K CEO

I had my reservations about remote hiring, fearing the loss of a personal connection. But Moldech changed my perspective. They didn't just help me find the right talent; they ensured we all shared the same vision and values. Remote hiring now feels like a breeze

Ethan L Founder

I've gotta hand it to Moldech. I was on the fence about the whole remote team thing, thinking it'd be a logistical nightmare. But these guys? They nailed it. Helped me pull together a rockstar team from all over, and it feels like we've been working side by side for years

Liam J Co-Founder

I've tried the whole remote hiring thing before, and it was always just... okay. But with Moldech? Game changer. They've got this intuitive knack for matching you with folks who just 'get' your vision. It's like they took the guesswork out of building a dream team.

Suggested Roles to Amplify Success

Consider these roles to enrich your team's dynamics and optimize every facet of your operations.

Social Media Manager

Marketing Manager

Account Executive

Graphic Designer

Virtual Assistant

Customer Support Executive

Love to hear from you. Get in touch👋

One of our friendly team member will get in touch with you shortly to provide you more information.

Moldech