Moldech SUPPORT AND REFUND POLICY
We believe in our teams and resources and stand by their quality and performance. However, things might not work in the same way for everyone. Therefore, if you come across an issue that cannot be resolved, or feel that any of our resource is not working as expected, you can contact us for a refund within 7 days after going live. We’ll be happy to refund partially payment depending on the case.
Our Team will look for the possibility to fix the issues before issuing the refund. In some cases, we might even offer to resolve an issue for you.
Your refund requests must meet all of the following conditions in order to move forward to the next step:
- You requested a refund within first 7 days of going live with a valid reason.
- You have attempted to resolve your issues with our team.
- If our resource is unable to perform at your expectations we’ll replace it with a better one.
- If our resource was good enough to do the job but not matching your expectations we’ll not refund at all, Rather the resource will be replaced.
- We reserve the right to reject a refund request if deemed necessary.
- You can submit a refund request by opening a support ticket, via email or call.
Why a refund may not be given?
If the resource is working as per the job requirement, there is generally no obligation to provide a refund from our end in situations like the following:
- No refunds are allowed after 7 days of going live.
- You have hired a resource/team on special discounts.
- the resource did not meet your expectations.
- You change your mind after giving live with your resource/team.
- You hired a team/resource by by mistake.
- You do not have sufficient expertise to manage the team/resource.
- You ask for goodwill.
By hiring our offshore teams/resources, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.
We, at Moldech, stand by our teams/resources and believe we deliver the best talent. However, if you come across any issues or incompetency , you can open up a ticket at our support and allow us to help you resolve your issue.
INDUSTRIES WE ARE NOT GOING TO PROVIDE SUPPORT FOR
Moldech is a team committed to adding value to the IT industry, through our expertise. We want to use our high level of skill to assist businesses and organizations which will contribute to this goal.
We are unable to provide services and support for companies in the following industries:
- Adult Services
- Alternative Medicine
- Drug Paraphernalia
- Essay Writing / Exam Cheating services
- Fake Degrees / Documents
- High Interest / Pay Day Loans
- Illegal File-sharing
- Movie or Music Piracy
- Online Brides
- Scam / Phishing Websites
- Selling the Copyright of Others – without permission
- Unlicensed Online Pharmacies
- Unlicensed Therapies
- Any NSFW Content
Furthermore, we will not provide services and support for organizations which demonstrate or serve the following:
- Hate Speech
- Religious intolerance
- Incitement to commit violent acts
- Racial or sexual discrimination
Refunds Policy Updates
We reserve the right to modify this policy at any time. We recommend you review this page frequently. If we make material changes to this policy, we may notify you on our website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. Any changes we make to our refund policy are effective immediately and replace any prior refund policies.
If you have any questions regarding our refund policy please feel free to reach us out on the following email address.