Drive Growth and Customer Satisfaction with Live Chat
Empower your business with instant, meaningful interactions. Our dedicated live chat agents ensure every visitor is met with prompt responses and expert solutions, nurturing trust and elevating your brand experience
Support Fundamentals
Impact of Real-Time Customer Connections
Building a phenomenal support team is about understanding what metrics matter most to your business then aligning your team, tools and workflows to meet those metrics and exceed customer expectations.
Boost Sales and Conversions
Engage customers at the peak of their interest, guide them through purchasing decisions, and proactively tackle objections.
Enhance Customer Experience
With immediate responses, offer a seamless and satisfying customer journey that builds loyalty and trust.
Gather Insights
Once you’ve onboarded your Business Development Expert, they’re yours to guide and collaborate with directly. We’re here to ensure a smooth and beneficial partnership.
Reduce Operational Costs
Live chat often resolves issues faster than traditional channels, leading to increased efficiency and reduced costs.
Optimized Support, Round the Clock
Our expertly trained agents are always on standby, ensuring swift responses and 24/7 assistance tailored to your needs.
Immediate Response
At Moldech, immediacy is paramount. We understand that in today’s fast-paced digital landscape, prompt responses are essential. Our agents are always alert, ensuring that every query receives a swift and timely reply, enhancing the overall customer experience.
Seamless Onboarding, Exceptional Engagement
Reach Out
Start by contacting us with your requirements and specifications.
Tailored Agent Allocation
Based on your needs, we handpick a dedicated agent that aligns with your business ethos.
Agent Onboarding
Once matched, you’ll onboard and train the agent about your brand, ensuring they’re well-versed with your unique offerings.
Engage & Elevate
With a well-prepared agent on board, watch as your customer interactions become more meaningful and satisfaction rates climb.
Their timezone sync strategy made working with their global engineers an absolute breeze. Despite the distance, the collaboration between our team and the engineers was seamless, thanks to Moldech's efficient communication and project management.
Junior
- Basic Experience
- Personalized Reponses
- Issue Handling
- Full-Time
- 40 hours a week
Intermediate
- Moderate Experience
- Personalized Responses
- Issue Handling
- Full-Time
- 40 hours a week
- Insightful reporting
Senior
- Extensive Experience
- Personalized Reponses
- Issue Handling
- Advance Issue Handling
- Full-Time
- 40 hours a week
- Advanced Insightful reporting
Frequently asked questions.
We’re here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
Getting started is straightforward. First, we need to fully understand your needs. An account manager will contact you to discuss your requirements and goals. By building a profile of your company, we can better tailor your solution to your exact requirements and find the candidates who suit your required skills and the culture of your company.
The duration varies based on requirements. A team can be operational in as little as 7 days, but typically it takes between 14-30 days from the initial contact.
No, there is no setup fee involved. We prioritize a straightforward and transparent approach to team building.
We offer a flexible team management approach. You can easily scale your team as needed. For downsizing, a 30-60 day notice is required, but individual members can be released with a 30-day notice.
You choose the hours your staff work, including the holidays they observe, start times, and break times. Typically, staff work a standard 8-hour day, 5 days a week with two 15-minute breaks and 1 hour for lunch. We comply with all local labor laws and pay penalty rates as required. If you need your team to work afternoon or night shifts, just let us know, and we will help you find the appropriate staff.
Our Account Managers work with you to identify your specific requirements. We present candidates who meet your criteria and encourage you to interview them. When choosing candidates, we look for attributes including skills, experience, attitude, cultural fit, career goals, and passion. Once you have selected the appropriate staff, it is just a matter of choosing a start date.
We do not have long-term lock-in contracts, but 90 days notice is required when disengaging staff. This provides them with a reasonable notice period and allows us to plan their career transition.